Talal ABBASI
Technical Support Engineer
- DRP, GDPR, Data Centre Security Policies (SSAE 16 TYPE 1/2), SAS 70, SOC 1, VCP Data Centre and CCNP Data Centre security architecture, Site Survey for Structure Cabling (ISO/IEC 11801).
- Soft skills: RoadMap, RFCs, Procurement, Vendor/Customer Negotiation, Training/Mentorship
- Professional Service, Field Technical Support, Devops, Helpdesk.
- Typing/mailing/chating/coding - 65 wpm
Certifications
*click on respective certificate to verify.
- 2015 | FOA | Certified Fiber-Optic Technican
- 2015 | IBM Cloud | Security Essential Certification
- 2015 | Dell | CA: PowerEdge v2
- 2015 | Dell | DCA: Networking v1
- 2015 | Dell | DCS-SA: Systems Administrator
- 2015 | AVAGO | 101 RAID Certification
- 2016 | HCL | Infosec Certification
- 2016 | Microsoft | MCSA: SQL 2016 Database Development
- 2016 | HCL | Human Error Certification
- 2019 | IBM | IBM Certified System Administrator
- 2017 | Microsoft | AZ-104: Microsoft Azure Administrator
- 2018 | Vmware| VCA-DBT
- 2018 | Microsoft | MCSA: Windows Server 2012
- 2019 | AWS | AWS Cloud Practitioner
- 2020 | Google Cloud | Associate Cloud Engineer
- 2021 | Humio | Centralized log collection & management
- 2021 | UST | Kevin Mitnick Security Awareness Training
- 2021 | UST | Micro-module - Social Engineering
- 2021 | IBM | Cybersecurity Compliance Framework & System Administration
- 2021 | Humio | Threat Management and Forensics Using Streaming Log Data
- 2021 | Humio | Log Management Planning & Design Certified
- 2021 | UST | Don't Be Like Rick: Be Like Rick Social Media
- 2021 | UST | See Something, Say Something
- 2021 | AWS | Elemental Media Tailor - Sales Enablement Training
- 2021 | AWS | PartnerCast - The 5G Opportunity in Public Sector: Strategies and Technologies (Business)
- 2021 | AWS | Partner: Security Governance at Scale (Technical) (Classroom)
- 2021 | AWS | PartnerCast – Everything you (Windows techie) wanted to know about Kubernetes but were afraid to ask, Session 1 of 2 – APJC (Technical)
- 2021 | AWS | PartnerCast – Everything you (Windows techie) wanted to know about Kubernetes but were afraid to ask, Session 2 of 2 – APJC (Technical)
- 2021 | AWS | PartnerCast - Springboard to Your Cloud Practitioner Certification - Business
- 2021 | AWS | Amazon CloudWatch Agent
- 2021 | AWS | PartnerCast :What's New with DynamoDB - Business
- 2021 | AWS | ACE 102 - Migration - Best Practices for Opportunity Submission of Migration Deals - Business
- 2021 | AWS | ACE 101: ACE Program Overview & ACE Pipeline Manager Set-up – APJC (Business)
- 2021 | AWS | Building Enterprise Grade Serverless Applications with .NET Core on AWS using Lambda - Business
- 2021 | AWS | HCL - Session 2: AWS Technology Services
- 2021 | Humio | Deep Dive Into Complete System Observability
- 2021 | AWS | Partner: VMware Cloud on AWS (Technical)
- 2021 | Adobe | Adobe Operations or Site Reliability Belt
- 2023 | NavTechGPS | GPS-GNSS Operation for Engineers & Technical Professionals
Experience
2020 - Present
System Engineer EUC | Paris, France
• End-User support for software and system issues (MAC 70%, Windows 20% and 10% Linux) computers, servers, VMs, Printing, Networks (Legacy/SD-WAN) and AVs on-premise and remotely.
• End-User Support Airwatch/WS1 Console MDM, OKTA, Symantec VIP, Cisco Enterprise Connect, Slack, Jabber, ServiceNow, Git, workday, IAM and Active Directory Integration, PowerBI, CyberArk, JIRA.
• Managing France (+600 users), Spain (~200 users) and Italy (~ 350 users) as Tech Lead EMEA for IT asset management, New Joiners, Leaver tracker and daily operation.
• Reporting Service Delivery manager on EUC support recommendation, RFCs, Project Management, IT Stocks/Procurements, Migration/Provision for Adobe internal.
• Responsible for Datacenter (on-premise and Colo) for respective region for maintaining health-check, structure cabling and IT operation.
• Responsible for AV Systems for CEO, EMEA VP, and executives for broadcasting, Meeting support for technical duties.
• Managing vendor for ISPs, AVs and IT for maintenance contract, service delivery. Responsible for business requirement for workplace technologies
• Responsible for IT requirement for New Office relocation project in Paris.
• Technologies: VMware, Apple Enterprise, Cisco, Lenovo, Samsung, Juniper, Orange, HP, Crestron, Logitech.
2019 - 2020
MsAmlin
Senior System Engineer | Paris, France
• Responsible for France IT Office.
• Responsible for servers, VMs (Win/Linux) for daily ops and incremental/full backup on-premise and cloud-based.
• Managing Intra/Extra Domain, DNS, Group Policy Management, SCCM, Encryption, DFS, Active Directory.
• Responsible for system back-up, restore and filesystem, bitlocker keys for sensitive docs on networks.
• Schedules, installs, and tests (IMACS) upgrades, patching, RFCs, for servers, routers, switches monthly/quarterly
• Responsible for Office365, Cloud based apps, SSOs, Hard/Soft RSA token.
• Vendor maintenance agreements for ISPs and Software licensing.
• Responsible for SD-WAN, Switches along collaboration with network team.
• Improve operations by conducting developers/technical documentation,
• IT Inventory for servers, EUC hardware, networks and Mobility PBX.
2015 - 2018
HCL Technologies
Senior Analyst | Paris, France
• Responsible for EMEA and Middle East for +100 customer project on dedicated and dispatch HCL’s customer.
• Responsible for Workplace technician for customer onsite intervention in various countries. Knowledge transfer, mentoring relationship.
• Responsible for IT escalation, L2, L3 technical support business user support on HCL dedicated customer accounts and coordination with Helpdesk team.
• Managing IT asset/stock for various country sites at customer offices.
• Building strong professional relationship with vendors who are potential for HCL’s customer projects.
• Work as a technical support to release schedules as RFCs, system patching for client and reporting RM managers..
• Responsible for customer’s post-acquisition and Office move project (example, IT infrastructure integrations, IT asset merging, DNS/ADS federated migration, EUC group policy, legacy-cloud migration).
• Identifies IT requirements for refresh, IT disposal process, new IT material procurement.
• Working with 3rd party MSP/telecom Lenovo, Dell, HP, Microsoft, Dimension Data, Apple product team and solutions for customer requirement and projects.
2014 - 2015
SoftLayer, an IBM Company
Datacenter Specialist | Paris, France
• Hired as part of team to build PAR01 datacenter with team of 15x from scratch.
• Responsible for PAR01 datacenter. Servers build/provisioning, network patching, racks layout and server farm management in 24/7 operations shift.
• Managing customer transactions, new build order for bare-metals,
private/public cloud. • Testing Storage arrays (Adeptec and LSI Cards) for redundancy (RAID1/0/5/10) in SAN, Storage servers.
• Deployment of Cisco and various brand networking and load balancer, firewall.
• RJ45 Copper, Fiber Optics crimping for new bundle connections.
• Troubleshoot, test, quality check of server/OS hardness via development, test and production cycle.
• Responsible for RAMs, HDDs, SSDs, GPUs, Procs, RAID Cards, Motherboard inventory for LPR (Large Part Room), SPR (Small Part Room).
• Escalating Critical DC ops to respective engineering team for troubleshooting.
• Helping APAC, ASIA and India team with ticket resolution remotely when necessary as courtesy support.
• Managed customer accounts private cloud as Whatspp (before facebook acq), linkedin, Netapps.
• Managing customer transactions, new build order for bare-metals, private/public cloud.
Contact
- cv.talalabbasi.com
- talal.abbasi(at)outlook.com
- talal-abbasi
Education
2016
Schiller International University
Master's Degree
Paris, FR
2013
Paris School of Business
Bachelor's Degree
Paris, FR
2009
Cadet College Petaro
Associate Degree
Hyderabad, PK
2006
Sadiq Public School
Cambridge O-level
Bahawalpur, PK
1990
Army Public School
Elementary Studies
Rahimyar khan , PK
Skills
System Product/Solution Knowledge
- HP | Dell | Lenovo | MSI | ASUS | IBM i | NetApp
- Apple | Samsung | Microsoft | LG
- Gigabyte | Zotac | Evga | Sapphire
- Canon | Brother | HP | Ricoh | Konica | Ploters
- Creston | Zoom | Logitec | Jabra
- Cisco | 3Com | Linksys | Netgear | Nortel | D-Link | TP-Link | Ubiquiti | Cloudflare | Kemp | Sophos | Fortinet
- Raspberry Pi | ODROID | Banana Pi
- Vmware | Nutanix | OVH | AWS | Azure | Linode | Google Cloud
- Spirent PT | Keysight | U-Blox | Jawad | Agilent | Tektronix
Positioning Navigation Timing (PnT)/GNSS
- GPS L1 L2 L5 | Galileo | BeiDou (BDS) | GLONASS | NAVIC | QZSS
- CS Encryption | PRS | Y-Code | M-code | Civil ICDSs Research..
- NeQuick | GPS Flex Power | Interference | Spoofing
- Spirent GSS7000 GSS9000 GSS6450 PnTx Simulators
HW Parts Replacement
- Chassis, Motherboard, Backplane, Circuit board.
- RAM, CPU, GPU, SSD
- Smart phone screen/battery
- Laptop/Tablet/Thinclient screen/battery
- Printers Heads/Imaging kit
Programming
- RPG IV | CL | Ruby
- HTML | Python | Perl | DHTML
SGBD
- DB2 400 | MongoDB | CockroachDB | MariaDB
- RethinkDB | PostgresSQL | MySQL
Tools
- Wireshark | Putty | RDI | Office365 | ServiceNOW | JIRA
- Synergy | Salesforce | Oracle | Slack | Github | Grafana
- PowerBI | Zabbix | Topdesk | HP Openview | Atlas | Remedy
Networking
- LAN | DNS | SD-WAN | IPSec | Wireguard | IEEE 802.11
- L2TP | OpenSSL | Loadbalance | CCNA | VoIP/PBX | DMZ
- vLAN | rewrite | DNS Protection | SNAT / DNAT
Framework
- Laravel | RxJS | Ruby on Rails | Nodjs | PHP | Matlab
- WordPress | Shopware | Ghost | Druppal | Joomala
Webserver
- Apache | Ngnix | Mongoose | Tomcat | Lighttpd | Caddy | IIS
Operating System
- Debian | Win 7/10/11 - Server 2008/2012/2019 | Ubuntu
- MacOS | CentOS | RedHat | Proxmox | pfsense | Loadmaster
- TrueNAS | OpenMediaVault | FreeBSD| OpenSuze
VM/LxC
- Kvm | Xen | Libvirt | QEMU | Docker | Proxmus | Hyper-V
- Kubernetes | Azure | Vagrant | Ansible | Terraform | LAMP
Cyber Security
- DNS Filter | Zscalar | ZenCert | Okta | Onelogin | SymantecVIP
- Proofpoint | Panda | Nod32 | Bitdefender | Mcafee | Honeypot
Logging
- Graylog | Logstash | Humio | IBM CloudLog | CloudWatch
- Logz.io
Big Data
- IBM SPSS | RapidMiner | ChatGPT | DataArchitecture
- Bigdata Automation | Deep Learning | Statistics | Maths
Awards
- Selected in Pakistan Army Technical Commission Course 25th (2013).
- Member of 451 Global Digital Infrastructure Alliance.
- Paris School of Business Inbound CPC-based COMP exam Certificate (2013).
Service Delivery Manager EMEA – Adobe
United Kingdom
Technology Engineer – Adobe
Germany
Senior Global Design Analyst
United Kingdom
Director of IT Infrastructure &
Operations – EMEA (MBA – PMP –
ITSM)
United Kingdom
IT Support Specialist at Deb Group
United Kingdom
Group IT Manager – Infrastructure &
Operations
South Africa
Director, PhD
France
Manager, Inventory EMEA
Netherlands
Blockchain Consultant | Business
Performance Coach | Networker
Australia